UofL Health
OverviewJOB SUMMARYThe concierge staff will also be identified as the vision for U of L Health Care in all facilities.
The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff.
The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.
JOB RESPONSIBILITIESGreets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
Provide supervised location for patients to wait while family parks the carProvide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
Provide assistance to patients and guests with taxi contact for transportationComplete routine assignments and special projects as directedContributes to the accomplishment of department objectivesAttends and participates in department and appropriate meetings.
Provides information to other practices and outside agencies as neededActively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.
e.
, gives G.
E.
M's often).
Answers telephone promptly and pleasantly.
Adheres to proper telephone etiquette.
Performs other duties as assigned.
Complies with all department policies and proceduresComplies with local, state and federal rules and regulations and the requirements of accrediting bodies.
MINIMUM EDUCATION & EXPERIENCEHigh School Diploma or equivalentKNOWLEDGE, SKILLS, & ABILITIESKnowledge of hardware and operating software systemAbility to analyze problems and select proper corrective actionExcellent written and oral communication skillsAbility to organize tasks and work independentlyTeam Player and ability to multi-taskWORKING CONDITIONSAble to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance.
Able to dial a standard touch tone telephoneAble to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments.
JOB REQUIREMENTSCandidates upon hire will complete an electronic I-9 verification.
Only those candidates whose experience best meets our requirements will be contacted.
University of Louisville Physicians is an Equal Opportunity Employer.
Current UofL Physicians employees must follow the UofL Physicians Internal Transfer PolicyAbout the Company:
UofL Health.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff.
The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.
JOB RESPONSIBILITIESGreets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
Provide supervised location for patients to wait while family parks the carProvide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
Provide assistance to patients and guests with taxi contact for transportationComplete routine assignments and special projects as directedContributes to the accomplishment of department objectivesAttends and participates in department and appropriate meetings.
Provides information to other practices and outside agencies as neededActively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.
e.
, gives G.
E.
M's often).
Answers telephone promptly and pleasantly.
Adheres to proper telephone etiquette.
Performs other duties as assigned.
Complies with all department policies and proceduresComplies with local, state and federal rules and regulations and the requirements of accrediting bodies.
MINIMUM EDUCATION & EXPERIENCEHigh School Diploma or equivalentKNOWLEDGE, SKILLS, & ABILITIESKnowledge of hardware and operating software systemAbility to analyze problems and select proper corrective actionExcellent written and oral communication skillsAbility to organize tasks and work independentlyTeam Player and ability to multi-taskWORKING CONDITIONSAble to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance.
Able to dial a standard touch tone telephoneAble to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments.
JOB REQUIREMENTSCandidates upon hire will complete an electronic I-9 verification.
Only those candidates whose experience best meets our requirements will be contacted.
University of Louisville Physicians is an Equal Opportunity Employer.
Current UofL Physicians employees must follow the UofL Physicians Internal Transfer PolicyAbout the Company:
UofL Health.
Estimated Salary: $20 to $28 per hour based on qualifications.
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